Technology Services Europe 2010 Raises the Bar for Successful Delivery of Services in the New Decade

Europe’s Premier Technology Services Conference Featured Capgemini, Dell, EMC, Genesys Telecommunications Laboratories,

SAN DIEGO, CALIFORNIA, and BARCELONA, SPAIN, February 5, 2010 – The Technology Services Industry Association (TSIA) concluded Technology Services Europe 2010 (TSE 2010) with a closing keynote from noted IT innovation expert Dr. Hans van Grieken, who capped an inspiring three days of sessions devoted to “Services in the New Tech Landscape.” More than 160 senior executives from Europe’s technology services community attended the conference held this week in Barcelona.

Dr. van Grieken, vice president of business innovation at Capgemini Nederland B.V., offered stimulating observations on the current and emerging landscape in the worldwide technology industry, noting the shifting boundaries between systems integrators and technology product companies and the future consequences of emerging new service delivery technologies.

Presented by TSIA, the technology services industry’s largest and most vibrant association, TSE 2010 served as a platform for insight and discussion among senior management from global technology leaders including Capgemini, Dell, EMC, Genesys Telecommunications Laboratories, Hewlett-Packard, Hitachi Data Systems, Microsoft, Motorola, Siemens, Symantec, Vovici, and Xerox. Keynotes were also delivered by TSIA president and CEO J.B. Wood and TSIA executive director Thomas Lah.

“The TSE conference continues to be a truly unique event that is supported by an elite group of technology services industry thought leaders who look to TSIA for meaningful, real-world strategies to help their organizations respond to the significant shifts in the global market landscape taking place today,” said Wood.

TSE 2010 service technology solutions providers included Capgemini, Citrix Online, Compuware, Coveo, Language Weaver, LivePerson, Marketii, NextNine, PRTM, and Service 800.

Academia and science also were represented in conference sessions featuring senior members of Technische Universitaet Muenchen Business School, Niles-Simmons Industrieanlagen GmbH, FIR Research Institute for Operations Management at Aachen University, ISS International Business School of Service Management, Mercator School of Management/University of Duisburg-Essen, and Competence Center Services Management/Lucerne University of Applied Sciences and Arts.

More information on TSE 2010 can be found at www.technologyserviceseurope.com. Information on TSIA’s Technology Services World 2010, which will be held May 3-5 in Silicon Valley, can be found at www.technologyservicesworld.com.

About TSIA
The Technology Services Industry Association (TSIA) is the technology services industry’s largest and most vibrant association, encompassing more than 50,000 members from 300 companies in 80 countries. Our ranks include services executives, managers, and professionals from around the globe. www.tsia.com.

Media Contact:
Suzanne Hite
410-774-5322
Suzanne.hite@tsia.com

# # #