TSE 2010 Exhibition
The Exhibition will highlight solutions and services offered by preeminent providers. Learn about the latest offerings, including professional services automation, customer service training programs, advanced degree/certificate programs for services executives, real-time customer feedback and the advancements in services research.
Capgemini
Place de l'Étoile, 11 rue de Tilsitt, 75017 Paris, France
Phone: 33 (0)1 47 54 50 00, www.capgemini.com
Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business Experience. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs 90,000 people worldwide.
Compuware
One Campus Maritus, Detroit, MI 48226
Phone: 313-227-7300, Toll-Free: 800-521-9353, www.compuware.com
Founded in 1973, Compuware provides organizations with the tools to get maximum return from their information technology investments; past, present and future. Compuware helps CIOs optimize end-to-end application performance and govern their key portfolios for leading businesses around the world, including 46 of the top 50 Fortune 500 companies. Compuware Changepoint PSA provides a single business management solution designed specifically to automate and integrate the processes of services organizations—at every stage of an engagement.
Coveo
945 Lakeview Parkway, Vernon Hills, IL 60061
Phone: 800-635-5476, www.coveo.com
Coveo B2B customer service and call center solutions for technology products speed issue-resolution, monitor customer relationships and reduce costs through advanced enterprise search technology providing access to customer and product information stored cross-enterprise—online, offline, emails, servers, social media, CRM, ERP systems and more. Coveo solutions are the industry’s most modular and scalable, creating the easiest deployments, lowest total cost-of-ownership, while delivering sophisticated functionality. Learn how clients such as CA are using Coveo at www.coveo.com.
Language Weaver, Inc.
6060 Center Drive, Suite 150, Los Angeles, CA 90045
Phone: 310-437-7300, Fax: 310-437-7307, www.languageweaver.com
Language Weaver provides trusted automated translation solutions for high-value, dynamic digital information to improve human communications. Delivering a trusted level of translation quality, Language Weaver ensures that organizations maintain and extend brand voice across global media types and audiences. Built on reliable, statistically based technology, the company’s products have been deployed worldwide across numerous industries and levels of government to increase operational effectiveness, improve brand experiences and boost customer engagement.
LivePerson, Inc.
462 7th Avenue, 3rd Floor, New York, NY 10018
Phone: 212-609-4200, Fax: 212-609-4201, solutions.liveperson.com
LivePerson is a provider of online engagement solutions that facilitate real-time assistance and trusted expert advice. Connecting businesses and experts with consumers seeking help on the Web, LivePerson’s hosted software platform creates more relevant, compelling and personalized online experiences. Every month, LivePerson’s intelligent platform helps millions of people succeed online; more than 7,000 companies, including EarthLink, Hewlett-Packard, Microsoft, Qwest, and Verizon, rely on LivePerson to maximize the impact of the online channel.
MARKET INTELLIGENCE INTERNATIONAL
EMEA US / SA APAC
52 Upper Street, Suite 106, Business Design Centre, London, N1 0QH
Phone: 320-238-9345 or 01144-207-226-1300, cdalos@marketii.com or dheal@marketii.com, www.marketii.com
MARKETii specializes in measuring customer satisfaction and service quality through field service, call center/helpdesk, depot repair and loyalty relationship surveys. Working in 35+ languages to 80+ countries, we communicate with customers via phone, web-based, and face-to-face surveys to gain insightful feedback on key service elements and areas to improve. Services include real-time web-based reporting, NPS, customer escalations, targeted sampling, benchmarking, call-recording and proactive account management to help your company deliver exemplary customer service.
NextNine
4 HaNechoshet St. Tel Aviv 69710, Israel
Phone: 972-3-767-3000, Fax: 972-3-649-7810, www.nextnine.com
NextNine provides Remote Product Service solutions that enable manufacturers of business-critical systems to remotely service their products at the customer site. With remote service, organizations are able to proactively discover and diagnose problems using remote monitoring, ensure optimal system performance and gain valuable product usage insight. Global leaders including Motorola, GE Healthcare, ABB and Honeywell utilize NextNine’s platform to reduce support costs, drive new service revenues and increase customer satisfaction.
PRTM
1050 Winter St., Waltham, MA 02451
Phone: 781-434-1200, Fax: 781-647-2804, www.prtm.com
Since 1976, PRTM has created a competitive advantage for its clients by changing the way companies operate. PRTM’s management consultants work with senior executives to develop and implement innovative operational strategies that deliver breakthrough results. The firm is a leader in operational strategy, supply chain, product development, and customer value management. PRTM has 18 offices worldwide and serves major industry and global public sectors. For more information, visit www.prtm.com.
Service 800
2190 West Wayzata Boulevard., Minneapolis, MN 55356-0800
Phone: 800-475-3747, www.service800.com
Designing and administering near real-time customer satisfaction measurement surveys in over 30 languages that give you in-depth knowledge of your clients’ attitudes and impressions shortly after service events or getting regular feedback from decision-makers. Our real-time web reporting and voice recordings give you the insight needed to respond smarter, improve faster, and achieve greater success. SERVICE 800 has been helping clients improve business operations for over 20 years and lists among its clients numerous Fortune companies
