About the Conference

TSE 2009

At TSE 2009, we focused on the attributes that make the European technology services marketplace unique. From a documented preference for fixed pricing to the challenges of supporting multiple languages, TSE 2009 explored how European-based and multi-national companies successfully service the unique service needs of this market.

The conference focused on the following:

• Cost effective, multi-language support models
• Scaling professional services to serve smaller countries
• Responding to currency exchange rates to protect service profitability
• Removing barriers to services success between regions and countries
• Success strategies in a fixed price market
• Optimizing cost structure
• Retaining hard to find talent
• Effective “support models” for global product offerings
• Challenges and rewards in servicing the Small to Mid-sized (SMB) marketplace
• Developing effective relationships with U.S. based corporate headquarters
• Innovative Service Technologies – co-presented by partners and their customers. (Innovative Service Technologies are contracted sessions.)

Please let us know if you are interested in sponsorship.