Technology Services Europe 2008: The Next Wave of Business Growth

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Wednesday - 2 April, 2008

Keynote - Building A Robust Services Business - A Platform for Economic Growth
J.B. Wood, President and CEO, AFSMI, SSPA, SRII & TPSA

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Keynote - Seasons of Ownership - Delivering Services from the Customer's Perspective
Gregory M. Sebasky, Senior Vice President and CEO, Global Customer Services, Philips Medical Systems

Concurrent Breakout Sessions

Volume Automation at Microsoft Jean-Philippe Grenet, Senior Director, Enterprise & Developer Technical Support, Microsoft EMEA
Selling Multi-Million Euro PS Projects Keith Hudgell, Senior Director - Sun Professional Services, Sun Microsystems
Scaling PS Delivery to Sustain Support During Hypergrowth Rob Jenkins, Senior Manager, PSO Northern EMEA, VMware
Co-presented Case Study: Global Services, Global Solutions – How the Right Tools Drive Cross-Border Growth Jodi Cicci, CEO, Top Step Consulting Morris Panner, CEO, OpenAir
Driving Sales & Service Performance Through Customer & Employee Feedback Steve Barker, European Customer Loyalty Manager, Canon Business Solutions
Supporting Complex Solutions Sue Oliva, Vice President of Sun Services, EMEA, Sun Microsystems
Maximizing Customer Satisfaction with Consulting Services Luc Maufrais, VP, Corporate Services, Systar
Co-presented Case Study: A Rational implementation of Process Change Simon Washbrook, Team Lead, Support at IBM Rational Andrew Vermes, Technology Practice Leader, Kepner-Tregoe

Thursday - 3 April, 2008

Keynote - Succeeding through Service Innovation: Implications for Education, Business and Policy
Professor Mike Gregory, University of Cambridge
Kevin Bishop, Vice President, ibm.com, Europe
Tom Pridham, Executive Director, SRII
The Opening Keynote is Sponsored By

Concurrent Breakout Sessions

Selling Service Solutions Bo Femtvik, Director Product Management, Tetra Pak Technical Service
Successful Strategies for Delivering Multi-Vendor Support Leigh Darby, Executive Director, TSANet Europe Graham Cross, Director, European Technical Assurance Centre, Business Objects
Developing a Program for Service Assurance Consulting Anette Samsioe, Director Global Services EMEA, Openwave Systems
Co-Presented Case Study: How Three Leading Companies Turn Stale Knowledge into New Capacity Farrell Hough, Principal, Outsights Livia Wilson, President and Co-Founder, Outsights Bob Tatemichi, Chief Operating Officer, Kaidara

TSE General Sessions

AFSMI, SSPA - Building a Successful Service Engineering Capability Dr Tilo Böhmann, Professor for Service Management, International Business School for Service Management Markus Travaille, Research & Development, Océ-Technologies B.V.
AFSMI, SSPA - Scaling Up Fast: SAP’s Strategy for Supporting Enterprise SOA Matthias Melich, Vice President, Service & Support Infrastructure, SAP
TPSA - Refueling While in Active Combat: How to Get from Novice to Expert in a High Growth Professional Services Environment Jagdeep Sahni, Global Practice Director, Network Appliance Lionel Leroy, Senior Manager, Global Services, Network Appliance France
TPSA - Are Services Preventing Your Company from Growing? Susan McKay, Director, Strategy and Business Development, EMC Saul Neale, Director Strategic Alliances & Vertical Markets – EMEA, EMC

Friday - 4 April, 2008

Keynote - Competing with Service - Profitably
Laurie Young, International Services Marketing Specialist, Laurie Young Consulting

Concurrent Breakout Sessions

Working Without Boundaries: Removing Constraints that Hinder Growth
Adrian Cooper, Business Development Director, a&o systems + services UK Ltd

Keeping the Momentum with Premium Value-Added Services
Peter Emschermann, Senior Manager, EMC Germany GmbH

Changing the Paradigm: Establishing a Service-Driven Approach in an Expert Consulting Environment
Thomas Struzek, Head of Business Technology Germany, SAP Consulting Germany

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Innovation with Services Research - Key Learnings from a Successful Multi-year Industry-University Collaboration
Dr. Achim Luhn, Head Global Innovation Management, Siemens IT Solutions & Services

Delivering Service in Emerging Markets: The Next Wave of Growth for Symantec Enterprise Support
Colin Hughes, Director of Enterprise Support, Symantec

Winning Techniques for Building a Professional Services Organisation in EMEA
Patricia Murphy, Senior Director, EMEA Professional Services, Hewlett Packard

Part 1 -

Part 2 -

Co-presented Case Study:
Stop the Madness with a Unified Knowledge Management System
John Quinn, Deputy Chief Executive, People Pay & Pensions Agency
Stacey Matinale, Director EMEA Sales, InQuira

Closing Keynote - The Package Paradox
Thomas Lah, Executive Director, TPSA