Technology Services Europe 2008 Conference Presentations
NOW AVAILABLE
NOTE: You must be a current member of the AFSMI, SSPA, or TPSA to download the conference presentations
AFMSI, SSPA & TPSA General Sessions
A portion of the conference agenda has been reserved for the membership of each association to meet as a community. During this time, each Executive Director will speak on current industry trends and provide updates on association programs. Additionally, each association has lined up an agenda of speakers to present on topics that relate to their focused functional discipline. Later in the evening, each association will host a group dinner for its members.
AFSMI General Session
Thursday, 3 April
13:45 – 14:45
AFSMI Association Update
John Schoenwald, Executive Director, AFSMI
J.B. Wood, President and CEO, AFSMI, SSPA, SRII & TPSA
15:00 – 16:00
Building a Successful Service Engineering Capability
Dr Tilo Böhmann, Professor for Service Management, International Business School for Service Management
Markus Travaille, Research & Development, Océ-Technologies B.V.
16:00 – 17:00
Scaling Up Fast: SAP’s Strategy for Supporting Enterprise SOA
Matthias Melich, Vice President, Service & Support Infrastructure, SAP
SSPA General Session
Thursday, 3 April
13:45 – 14:45
SSPA Association Update
Stephen Smith, Executive Director, SSPA
15:00 – 16:00
Building a Successful Service Engineering Capability
Dr Tilo Böhmann, Professor for Service Management, International Business School for Service Management
Markus Travaille, Research & Development, Océ-Technologies B.V.
16:00 – 17:00
Scaling Up Fast: SAP’s Strategy for Supporting Enterprise SOA
Matthias Melich, Vice President, Service & Support Infrastructure, SAP
TPSA General Session
Thursday, 3 April
13:45 – 14:45
TPSA Association Update
Thomas Lah, Executive Director, TPSA
15:00 – 16:00
Refueling While in Active Combat: How to Get from Novice to Expert in a High Growth Professional Services Environment
Jagdeep Sahni, Global Practice Director, Network Appliance
Lionel Leroy, Senior Manager, Global Services, Network Appliance France
Are Services Preventing Your Company from Growing?
Susan McKay, Director, Strategy and Business Development, EMC
Saul Neale, Director Strategic Alliances & Vertical Markets – EMEA, EMC