15 - 16 March 2012 | Berlin
Sponsors
TSE 2012 Conference Sponsors
We are pleased to highlight the solutions and services offered by the following preeminent providers in the industry. These organizations represent the Platinum, Gold, Silver and Conference sponsors of Technology Services Europe. We encourage you to read more about each as they solidify their sponsorship of the event and are featured in this sponsor section.
PwC's PRTM Management Consulting
Friedrich-Ebert-Anlage 35-37
60327 Frankfurt am Main Phone: 069 9585-0
PwC's PRTM Management Consulting (PRTM) creates a competitive advantage for its clients by changing the way companies operate. PRTM's management consultants work with senior executives to develop and implement innovative operational strategies that deliver breakthrough results. The firm is a leader in operational strategy, supply chain, product development, and customer value management, including customer experience and service operations. For more information, visit www.pwc.com/prtm.
YouTube: www.youtube.com/watch?v=43b6O2I7NUg
ServiceSource
The Chase, Carmanhall Road, Sandyford Industrial Estate, Dublin 18, Ireland
Phone: +353 (0) 449-0500, www.servicesource.com
ServiceSource focuses on driving increased service revenue, profitability and customer satisfaction for technology companies by managing the sales process for renewals of maintenance, support and subscription agreements on behalf of its customers. ServiceSource's business is built on a unique pay-for-performance model.
SYKES Enterprises, Inc
Calder House, 599 Calder Road
Edinburgh, United Kingdom, EH11 4GA
Customers are the lifeblood of your company, right? Get those customer service and technical support transactions right and even a disappointed customer becomes an advocate for your products and services. So, which is right for you – in-house or outsourced? Your own internal department or a dedicated specialist? Decisions, decisions…One global company has satisfied the ever-changing support needs of Technology companies for over 30 years. Speak to SYKES. Real People. Real Solutions.
Citrix Online, A division of Citrix Systems, Inc.
7414 Hollister Avenue, Goleta, CA 93117
Phone: 805-690-6400, info@citrixonline.com, www.citrixonline.com
Citrix Online provides secure, easy-to-use online solutions that enable people to work from anywhere with anyone. GoToAssist® from Citrix is the market-leading remote support solution for contact centers, helpdesks and IT managers. Improve customer satisfaction or ensure IT systems are up and running while reducing costs and maximizing efficiency. Learn more at www.gotoassist.com.
Servigistics
2300 Windy Ridge Parkway, 450 North Tower, Atlanta, GA 30339
Phone: 770-565-2340, Fax: 770-565-8767, www.servigistics.com
Servigistics is the leading enterprise software solution provider for Service Lifecycle Management (SLM). Its award-winning solutions suite enables market-leading companies to successfully execute on service-led growth strategies. Servigistics' clients include: Alcatel-Lucent, Avaya, Cisco, Comet, Dell, EMC, Ericsson, GE, GM, NCR, Philips, Pitney Bowes, Rolls-Royce, Sears and Toshiba Medical Systems. www.servigistics.com
Compuware
One Campus Martius, Detroit, MI 48226
Phone: 313-227-7300, Toll-Free: 800-521-9353, www.compuware.com/changepointPSA
Manage and grow your services business with Changepoint PSA, a single automated solution. Increase revenue and market share; Improve margins and customer satisfaction with Changepoint PSA.
Consona
450 East 96th Street, Suite 300, Indianapolis, IN 46240
Phone: 888-826-6766, 888-8-CONSONA, crm.consona.com
Consona's knowledge management platform spans assisted and self-service, customer management, chat, proactive support and local government solutions for superior customer service and support.
NetSuite
1 Grenfell Road, Maidenhead, Berkshire SL6 1HN, United Kingdom
Phone: +44(0)1628 774400, www.netsuite.co.uk/openair
NetSuite OpenAir is the world's #1 cloud PSA solution, providing project-based businesses with powerful project management, resource management, project accounting and timesheet and expenses management capabilities.
