Why Attend?

The conferences provide the full-range of service professionals the opportunity to learn, engage and share strategies, best-practices and solutions with their peers. Many companies look to the conference to provide professional development for their up-and-coming managers and leaders, while others look at the conference as an opportunity for their leaders to gain key industry insights as well as ideas for refinement of strategies and plans. At no other venue worldwide is this possible.

Our conferences are also among the top three reasons companies join our association.

World Class Keynotes

Each conference features at least four world-class keynote presentations. These keynotes provide the attendees with an in-depth view of the key service strategies for success used by industry leaders. Past keynoters include top service leaders from Agfa Healthcare, CA, Dell, Fujifilm Graphic Systems, IBM, HP, Kodak, Oracle, SAP, Siemens, Philips, Xerox, Alcatel-Lucent, NCR, BMC Software, Ericsson and Capgemini, as well as noted service authors and industry experts such as Chip Bell, Robert Reich, Laurie Young, Fred Reicheld, Jeff Howe and Tom Kelley. In addition, the Association keynote presentations provide the latest research from the industry that helps its members lead their organizations.

Breakout Sessions

Breakout sessions are the highlight for many of the attendees. The sessions have specific service discipline focus and feature strategies, tactics and case studies that give participants both high-level perspectives and as well as tactics to deploy in their businesses. Presentations are given by the association membership and posted on the TSE Web site after the conference.

Exposition Hall

Each conference includes an exhibition hall where attendees have the opportunity to meet with the leading service solution providers. The service solution providers showcase their latest technologies and service methodologies in a tradeshow environment. This gives attendees a single market place to visit focused specifically on their challenges and needs.

Team Development and Meetings

Companies that send four people are eligible for a free 5th registration.

A key offering from the association is the team “wrap around” meeting. If the team wishes to hold a meeting at the conference hotel immediately before or immediately after the conference, the association can assist that company in securing a meeting facility, refreshments, etc. Many companies take advantage of this option as teams are often spread worldwide and the conference gives them the opportunity to meet face-to-face, develop and execute a conference coverage strategy, and of course immediately use learnings from the conference in business planning and the development of tactical plans.

Networking

The conference also provides an opportunity to network with service leaders and peers from across the industry. In no other setting can attendees more easily meet other service professionals doing similar work within other companies or meet leaders from the industries top companies. Many relationships established at our conferences are professional relationships for a lifetime.

Entertainment and Location

The association looks to retain conference sites where attendees will have the opportunity to leave the conference hotel and explore the city, restaurants and night life. This affords attendees a variety of choices for networking dinners, special interest group parties and more.

Overall Conference Experience

Our conferences consistently rate 4.6 on a 5.0 scale in value of content, keynote speakers, networking and location. Each conference season we work to improve the attendee experience by adding new types of sessions, networking opportunities, and entertainment. It is an exceptional experience and will provide you with a wealth of knowledge and relationship that will benefit you and your company.