Technology Services Europe 2008 Conference Presentations
NOW AVAILABLE
NOTE: You must be a current member of the AFSMI, SSPA, or TPSA to download the conference presentations
WEDNESDAY — 2 April, 2008
09:00 - 17:00
Registration and Information
11:30 - 12:45
Exhibition
13:00 - 14:00
Welcome & Opening Keynote Speaker
Building A Robust Services Business – A Platform for Economic Growth
J.B. Wood, President and CEO, AFSMI, SSPA, SRII & TPSA
14:00 - 15:00
Keynote
Seasons of Ownership - Delivering Services from the Customer's Perspective
Gregory M. Sebasky, Senior Vice President and CEO, Global Customer Services, Philips Medical Systems
15:00 - 15:15
Refreshment Break
15:15 - 16:15
Concurrent Breakout Sessions
Jean-Philippe Grenet, Senior Director, Enterprise & Developer Technical Support, Microsoft EMEA
Keith Hudgell, Senior Director - Sun Professional Services, Sun Microsystems
Rob Jenkins, Senior Manager, PSO Northern EMEA, VMware
Co-presented Case Study:
Global Services, Global Solutions – How the Right Tools Drive Cross-Border Growth
Jodi Cicci, CEO, Top Step Consulting
Morris Panner, CEO, OpenAir
16:30 – 17:30
Concurrent Breakout Sessions
Steve Barker, European Customer Loyalty Manager, Canon Business Solutions
Sue Oliva, Vice President of Sun Services, EMEA, Sun Microsystems
Luc Maufrais, VP, Corporate Services, Systar
Co-presented Case Study:
A Rational implementation of Process Change
Simon Washbrook, Team Lead, Support at IBM Rational
Andrew Vermes, Technology Practice Leader, Kepner-Tregoe
17:30 - 19:00
Welcome Reception in the Exhibition
The Welcome Reception is Sponsored By 
19:30 - 23:30
Paris By Night Networking Dinners
THURSDAY — 3 April, 2008
06:30
Breakfast
07:00 - 17:00
Registration and Information
07:30 - 08:30
Exhibition
08:30 - 10:00
Opening Keynote Speaker
Succeeding through Service Innovation: Implications for Education, Business and Policy
Professor Mike Gregory, University of Cambridge
Kevin Bishop, Vice President, ibm.com, Europe
Tom Pridham, Executive Director, SRII
The Opening Keynote is Sponsored By
10:00 - 10:15
Refreshment Break
10:15 - 11:15
Concurrent Breakout Sessions
Bo Femtvik, Director Product Management, Tetra Pak Technical Service
Leigh Darby, Executive Director, TSANet Europe
Graham Cross, Director, European Technical Assurance Centre, Business Objects
Anette Samsioe, Director Global Services EMEA, Openwave Systems
Co-Presented Case Study:
How Three Leading Companies Turn Stale Knowledge into New Capacity
Farrell Hough, Principal, Outsights
Livia Wilson, President and Co-Founder, Outsights
Bob Tatemichi, Chief Operating Officer, Kaidara
11:30 - 13:30
Exhibition and Lunch
13:45 - 17:00
AFSMI, SSPA & TPSA General Sessions
17:00 - 19:00
Cocktail Reception in the Exhibition
19:30 - 22:30
Association Dinners
FRIDAY — 4 April, 2008
06:30
Breakfast
08:00 - 11:30
Registration and Information
07:30 - 08:15
Exhibition
08:30 - 09:30
Keynote
Competing with Service - Profitably
Laurie Young, International Services Marketing Specialist, Laurie Young Consulting
09:30 - 09:45
Refreshment Break
09:45 - 10:45
Concurrent Breakout Sessions
Adrian Cooper, Business Development Director, a&o systems + services UK Ltd
Peter Emschermann, Senior Manager, EMC Germany GmbH
Thomas Struzek, Head of Business Technology Germany, SAP Consulting Germany
Co-presented Case Study:
Stop the Madness with a Unified Knowledge Management System
John Quinn, Deputy Chief Executive, People Pay & Pensions Agency
Stacey Matinale, Director EMEA Sales, InQuira
10:45 - 11:00
Refreshment Break
11:00 - 12:00
Concurrent Breakout Sessions
Dr. Achim Luhn, Head Global Innovation Management, Siemens IT Solutions & Services
Colin Hughes, Director of Enterprise Support, Symantec
Patricia Murphy, Senior Director, EMEA Professional Services, Hewlett Packard
12:00- 13:30
Closing Luncheon with Keynote Speaker
The Package Paradox
Thomas Lah, Executive Director, TPSA